A professional consultant, business author and lecturer, with an outstanding record for helping individuals and organisations define and deliver their business and customer strategy.
Wide experience of telecoms, banking & insurance, chemicals, automotive, construction and professional services; this experience ranging from B2B via key account management, to B2C via contact centres and CRM.
An experienced facilitator and workshop leader, having led management development programmes in most aspects of marketing, sales & customer strategy.
Non-Executive director of the Absolute Group in Dubai.
Visiting Lecturer in International Marketing at Cardiff Business School.
Author of Creating the Strategy – Winning & Keeping Customers in B2B Markets, published by Kogan Page.
Management experience with Ford Motor Company in a variety of sales & marketing roles including dealer sales management and marketing research and with BT in setting up their CRM consulting practice.
Clients from across Europe, USA, Canada, Central America & the Middle East