An overview of all templates relating to customer retention and customer care.
Quick tips and thoughts on how to improve client retention activities
Plan for the areas/support to put in place for different levels of client care
Maintain a consistency of knowledge and client care throughout the business
A clearly diagrammed flow of the activities/actions and processes required to deliver goods – visual flow charts are priceless in perfecting the steps of delivery.
Record keeping of complaints ensures ownership and resolution long term, whilst also enabling trend analysis to ensure customers gain consistent care.
An example of letter showing how to respond effectively to a client complaint
An example of how to respond effectively to a client complaint - resolution summary
An example of a simple document you can apply to randomly monitor delivery satisfaction
Looking for client feedback on delivery service – demonstrating consistency to deliver the perfect order
A method to analyse the activity level of your order processing department and trends in order types to understand order mix
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